
Fast tracking e-Government deployment
through automated Customer Journey development
Complicated rules, multiple contact points, numerous forms and applications and three administrative levels:
processes as common as home renovations in Flanders require a lot of manual administrative work. To
streamline customer journeys and simplify processes, municipalities and other public organizations would
benefit from e-government applications. However, implementing these solutions is challenging, considering
the lack of well-structured content and the need to integrate legacy systems. FAST aims to fast-track these
challenges by creating an engine to automatically generate customer journeys from existing unstructured
content for a full range of administrative tasks.
FAST is an imec.icon research project funded by
imec and Agentschap Innoveren & Ondernemen. It started on 01.05.2018 and is set to run until 30.04.2020.